We provide a wide range of services
Below are the most commonly requested services, however MCETek offers a number services bespoke to the needs of our customers. We don’t believe every customer fits into a “box”.
Managed IT Services
Our world heavily depends on technology and IT that empowers businesses and the corporate realm to achieve success. All the magic happens behind the scenes, where entrepreneurs and company owners can outsource their technology needs to specialists. Managed IT services are offered by a team of tech experts with an arsenal of cutting-edge tools and solutions to overcome your modern world problems.
Security Solutions Design
MCETek is a leading cybersecurity services company and the partner of choice for hundreds of distributed enterprises. Our full suite of cybersecurity protection and managed security solutions - combined with expert advisors - manages your real-time cybersecurity risks 24x7x365 as an extension of your security team both in the initial design phases as well as on-going engineering and support.
System Monitoring
Monitoring is an essential component of any technology-dependent company and while the the SMB segment unfortunately doesn't usually invest in monitoring, it is a key component in preventing substantial downtime stemmng from the unexpected (such as disk space, updates, high CPU pegs, and other connectivity issues) Monitoring is built into our service, therefore you don’t have to plan, invest or worry about setting things up which means smoother business operations, we reach out to you before a problem occurs
Even more services....
As a full stack MSP, we both (re)sell sofware/licenses/ as well as support such software (deployment as well as updates).
Desktop deployment is automated and cloud based. And can even assist with hardware theft if necessary.
We provide support for your vendors and because we are resellers/partners of many products/services we can often improve communication and and speed to resolution for support issues.
The SMB marketspace often doesn’t have insight into who is doing what and that lack of visibility can mean potentially higher risk (in both insurance/compliance issues as we as potential competative theft).
We offer Data Center (DC) storage options which may be on-prem, hybrid cloud, and/or full Cloud via select partners as well as our own managed DC offerings.
Because we also operate with several data centers and solutions providers we tailor critical file access needs and offsite backup/replication for our customers.
Our Code of Conduct
Honesty
At our company, we treasure the truth. Upholding honesty not only makes us reliable but also forms the backbone of our prosperous client relationships
Transparency
We believe in crystal clear communications. Our IT solutions come with a transparent process, keeping you informed and engaged every step of the way.
Diligence
Our team pledges to deliver honest effort, embracing challenges, and going the extra mile to surpass expectations and achieve exceptional results.
Accountability in Action
We stand by our work, owning our decisions, and learning from outcomes. Our commitment to accountability ensures we continually improve our services, systems, and ourselves.
Client-Centric Commitment
We put our clients first. By listening, understanding, and responding to their needs, we build long-lasting partnerships based on trust, results, and shared success.
Communication
At the end of day, most problems stem from a lack of communication and a clear individual to communicate with. MCETek believes in ensuring you can always communicate with us for any needs regardless of size or purpose.
A little word about what we are not……
While we do cover a wide range of IT services. Areas we do not specifically engage in (or engage in a limited capacity):
- ISP Provider (we do work with ISP providers and certainly can assist with implementation, on-going support, and management, but we are not a ISP)
- Managed Print Services
- Telephony Service (We do design/implement VoIP solutions, however legacy PBX systems this is outside of our usual scope)
- General Helpdesk Services (though we do partner with firms that offer this, we are focused on specifically IT related matters)
- Internal Trainings (If its a solution/product we sell then we can offer solution training, but outside of that, we are not a dedicated trainer)